PRIVACY POLICY

Western Pacific Insurance Limited is committed to protecting your privacy in accordance with the Privacy Act 1993. This Privacy Policy describes our current policies and practices in relation to the handling and use of personal information.


WHAT INFORMATION DO WE COLLECT AND HOW DO WE USE IT?

When we provide insurance cover for you, we ask you for the information we need to advise you about your insurance needs. We may in turn pass on this information to our reinsurers or other relevant parties. Most of these companies are located outside New Zealand.

When you make a claim under a policy, we assist you by collecting information about the claim. Sometimes we also need to collect information about you from others. We provide this information to our claims managers (or anyone else we have appointed to assist us to consider your claim, eg loss adjusters, medical advisers etc).. Again this information may be passed on to our reinsurers.

We also use your information to send you requested product information and promotional material and to enable us to manage your ongoing requirements, eg renewals, and our relationship with you, eg invoicing, customer surveys etc.

We may occasionally notify you about new services and special offers, events or articles we think will be of interest to you. We may send you regular updates by e-mail or by post on insurance matters. If you would rather not receive this information, e-mail or write to us.

We may use your information internally to help us improve our services and help resolve any problems.


WHAT IF YOU DON'T PROVIDE SOME INFORMATION TO US?

We can only fully advise you if we have all relevant information. The insurance law also require you to provide us with all the information we need in order to be able to decide whether to insure you and on what terms.


WHAT WE EXPECT OF YOU AND THIRD PARTIES WE DEAL WITH

When you provide us with personal information about other individuals, we rely on you to have made them aware that you will or may provide their information to us, the purposes we use it for, the types of third parties we disclose it to and how they can access it (as described in this document). If it is sensitive information we rely on you to have obtained their consent to the above. If you have not done either of these things, you must tell us before you provide the relevant information.

If we give you personal information, you and your representatives must only use it for the purposes we agreed to.

Where relevant, you must meet the requirements of the National Privacy Principles set out in the Privacy Act 1993, when collecting, using, disclosing and handling personal information on our behalf.

You must also ensure that your agents, employees and contractors meet the above requirements.


HOW DO WE HOLD AND PROTECT YOUR INFORMATION?

We strive to maintain the reliability, accuracy, completeness and currency of the personal information we hold and to protect its privacy and security. We keep personal information only for as long as is reasonably necessary for the purpose for which it was collected or to comply with any applicable legal or ethical reporting or document retention requirements.

We hold the information we collect from you in secure &/or electronic form in our offices.


WILL WE DISCLOSE THE INFORMATION WE COLLECT TO ANYONE?

We do not sell, trade, or rent your personal information to others.
We may need to provide your information to contractors who supply services to us, eg to handle mailings on our behalf or to other companies in the event of a corporate sale, merger, reorganisation, dissolution or similar event. However, we will do our best to ensure that they protect your information in the same way that we do.

We may provide your information to others if we are required to do so by law or under some unusual other circumstances which the Privacy Act permits.


HOW CAN YOU CHECK, UPDATE OR CHANGE THE INFORMATION WE ARE HOLDING?

Upon receipt of your written request and enough information to allow us to identify the information, we will disclose to you the personal information we hold about you/your client/s. We will also correct, amend or delete any personal information that we agree is inaccurate.

If you wish to access or correct your personal information, please write to the Privacy Officer, Western Pacific Insurance Limited, Level 20, ASB Bank Centre, 135 Albert Street, Auckland, New Zealand.


YOUR CONSENT

By asking us to assist with your Insurance needs, you consent to the collection and use of the information you have provided to us for the purposes described above.

If you do not notify us otherwise before next dealing with us, you confirm agreement to the above on your own behalf and/or on behalf of those you represent.


TELL US WHAT YOU THINK

We welcome your questions and comments about privacy.
If you have any concerns or complaints, please contact our Privacy Officer:

Western Pacific Insurance Limited
Level 20, ASB Bank Centre, 135 Albert Street, Auckland, New Zealand.
Telephone – 64 9 355 7283. Facsimile 64 9 355 7288.
Email: info@westernpacins.com