24 - 7 emergency claim service for commercial customers: Please call 0800 66 56 56 (after hours emergency claims only).
If you need to make a claim against any of your insurance policies we will do everything possible to deal with your claim promptly.
To download a claim form, please select the following policy you are claiming against from the list below:
| Download announcement and terms of use regarding our 24 x 7 emergency claims service | PDF Format |
| Download Equipment & Accessories Insurance Claim Form | PDF Format |
| Download Liability Insurance Claim Form | PDF Format |
| Download Vehicle Glass Claim Form | PDF Format |
| Download General Claim Form | PDF Format |
| Download Commercial Motor Vehicle Claim Form | PDF Format |
Once you have completed the claim form, please forward it to us via:
Claims Department:
Western Pacific Insurance Limited
Postal Address: PO Box 1935 Queenstown 9300
Email: commercialclaims@westernpacins.com
When we receive your claim form, our Claims Manager will contact you within 48 hours to discuss your claim.
Important notes
We cannot deal with your claim until we have received all the necessary information and supporting documentation. It is important to provide as much detail and supporting evidence as possible, failure to do so will inevitably result in a delay.Dependent upon the circumstances of the claim, the underwriters reserve the right to request additional documentation or information as required. Do not negotiate, pay or settle, admit or deny any claim without our or your insurer's written permission.
You must also notify us in writing of any impending prosecution, inquest or fatal accident enquiry.
